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Terms and Conditions

1. Detailed description of goods and/or services

Delbene Investments (Pty) Ltd t/a Senqu Online is a business in the Retail Apparel and Footwear industry that sells products to the general public.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of e-mail with courier reference .

3. Export restriction.

The offering on this website is available to South African resident clients only.

4. Return and Refunds policy

The provision of goods and services by Delbene Investments (Pty) Ltd t/a Senqu Online, is subject to availability. In cases of unavailability, Delbene Investments (Pty) Ltd t/a Senqu Online will refund the client in full within 30 days.

If for any reason the client is not satisfied with their purchase we will give 100% refund on receipt of the returned products in their original state with the hangtags intact.

5. Customer Privacy policy

Delbene Investments (Pty) Ltd t/a Senqu Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the Delbene Investments (Pty) Ltd  bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Delbene Investments (Pty) Ltd t/a Senqu Online via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Delbene Investments (Pty) Ltd t/a Senqu Online separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Delbene Investments (Pty) Ltd t/a Senqu Online takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Delbene Investments (Pty) Ltd t/a Senqu Online chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, at 460 Sydney Road Durban South Africa.

12. Variation

Delbene Investments (Pty) Ltd t/a Senqu Online may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Delbene Investments (Pty) Ltd, based in South Africa trading as Senqu and with registration number 2003/00957/07.

14. Delbene Investments (Pty) Ltd t/a Senqu Online contact details

Company Physical Address: 460 Sydney Road Durban South Africa.

Email: info@senqu.co.za

Telephone: 031-2744406